Q: Can I add items to an existing order / combine orders? A: Yes. Place a new order and message us with both order numbers. We’ll combine the parcels (if possible) and refund any extra shipping cost. If you change your mind later, please tell us so we don’t hold or delay the original order unnecessarily. Q: I ordered the wrong model. Can I get a refund? A: If your order hasn’t shipped yet, we can cancel it and issue a refund. Once it has been dispatched, we can’t cancel it mid-transit.